Important information

  • The listed prices are per person, per day and include the Mirabell's pampering-board. (Children's soft drinks to the evening dinner included. Extra supplement for adult menu: 15.00 €)
  • Local taxes are not included in the price and is charged locally (local tax is € 1.60 per person, per night from 14 years of age).
  • The reservation of specific rooms and floors can not be guaranteed.
  • Prior cancellation of the evening meal will incur a charge of € 10.00 per adult.
  • Your room will be available by around 2pm on the day of arrival. On the day of departure, the room must be vacated by 11am.
  • On request, the room can be occupied on the day of departure until 1pm, A supplement of € 25.00 will be charged for this service.
  • Single occupancy of rooms on request.
  • All our room and suites are non-smoking rooms!
  • Your reservation is valid as soon as it has been confirmed by you in writing, by fax or by email and/or confirmed by us in writing.
  • Since the 1st January 2016 and according to law, it is no longer allowed to pay amounts of more than 2.999.99 € in cash. The following payment methods are, however, possible: debit cards, credit cards, non-transferable checks, bank transfer.
  • Cancellation:
    Please inform us in advance if you need to cancel your holiday. For cancellations of up to 30 days before arrival, no cancellation fees will be incurred. In case of later notification of cancellation, we will have to invoice for 3 days (based on the current price list and booking period). Should the cancellation be made in the last 7 days before arrival, and in accordance to Italian law, the full amount will be charged. Cancellations will only be accepted in writing. These cancellation conditions are applicable regardless of whether the cancelled rooms can be fully or partially let to further parties. The same applies in the case of early departure. The right of withdrawal as laid down in the Consumers' Code is not contemplated! We will gladly provide information on holiday cancellation insurance.
  • Unfortunately, something can always come up that spoils your plans. We therefore recommend our travel cancellation insurance: The insurance covers all cases and costs of cancellation by accident, illness or case of death of policyholders, children, parents or grandparents (of course, we require written confirmation). We therefore recommend our travel cancellation insurance: The insurance covers all cases and costs of cancellation by accident, illness or case of death of policyholders, children, parents or grandparents (of course, we require written confirmation). The insurance must be signed at the booking of the room and has a cost of 3% of the total amount. Please inform us if you wish to take advantage of this additional guarantee.
  • We therefore recommend our travel cancellation insurance: The insurance covers all cases and costs of cancellation by accident, illness or case of death of policyholders, children, parents or grandparents (of course, we require written confirmation). We therefore recommend our travel cancellation insurance: The insurance covers all cases and costs of cancellation by accident, illness or case of death of policyholders, children, parents or grandparents (of course, we require written confirmation).
  • Our bank details:
    Sparkasse Meran/Obermais:
    IBAN: IT 88 K 06045 58591 000000022000
    BIC CRB ZIT 2B 021
  • Dogs will be accepted only by prior arrangement (no access to dining rooms and lounges, spa or bathing areas). Dog owners will be held responsible for damage to furniture (for eventual final cleaning, a supplement of 30.00 € will be charged). We charge 30.00 € per day without food for dogs. Please understand that dogs and pets are not permitted in the chalet-suits or organic rooms!
  • All prices and details have been carefully checked. However, we accept no liability for changes, mistakes or printing error. Should the prices in the written confirmation differ from those of the current price list, the applicable prices will be those of the current price list and the current terms and conditions shall apply.
  • Free Guest Card for discounts on several services in the Merano region.
  • A reimbursement of the VAT is not possible
  • Your reservation will be valid once it is conveyed in writing to the hotel via postal service, Fax or E-Mail, or/and once we send you a confirmation after receiving your cash deposit.

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