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Important information

Important information

  • The prices indicated for adults and children are per person and day including Mirabell's 3/4 pampering board.

  • You will receive our GuestCard free of charge for discounts on all infrastructures in Meranerland.

  • Your reservation is valid after it has been confirmed by you in writing and/or reconfirmed by us in writing or after a deposit has been paid.

  • Your room will be ready for you from approx. 3pm onwards, on departure we kindly ask you to free the room by 10.30am at the latest.

  • Late check-out: On request and availability, you can use your room until 4pm on the day of departure; we will be happy to provide you with information on the prices for this.

  • The local tax of Euro 2,20 per person and night (from 14 years) is not included in the price and will be charged.

  • All prices and information have been checked carefully and several times. However, printing errors, mistakes and changes are reserved. Should the price details in the written booking confirmation differ from the current price list, the prices and general terms and conditions of the current price list always apply in case of doubt.

  • We ask for your understanding that the reservation of certain room numbers and floors cannot be guaranteed. Pictures and drawings can be slightly different.

  • All our rooms and suites are non-smoking rooms.


  • Of course, your four-legged darling is also very welcome here. We charge Euro 35.00 per day for him or her (without food).
    Your dog is welcome to join you for breakfast and dinner at our modern, new Mountain Blue Bar. Of course, he or she is welcome in our new Mountain Suites, as well as in the new Chalet and Family Suites. We kindly ask for your understanding that your pets are not allowed in our carpeted suites, in our spa area with beauty and in all wellness rooms, the sunbathing lawn as well as in the dining rooms. Please bring your own dog blanket and basket so that your animal friend feels completely comfortable.
    Next to our hotel, there is a beautiful forest with many walking possibilities...

  • If you cancel your dinner early, Euro 20,- per adult will be credited.

  • You are welcome to pay your bill by debit card, credit card and bank transfer (American Express and Diners Club credit cards are not accepted). Of course, cash payment is also possible up to an amount of Euro 1,999.00 according to Italian law.

  • Should you have to cancel your holiday, we are of course very sorry. In this case, please inform us in good time. The cancellation conditions according to the Italian Civil Code (Art. 1382) apply:
    There are no cancellation fees for cancellations received up to 30 days before the arrival date. For cancellations received between 30 and 7 days before arrival, we have to charge you for 3 days (price basis according to the price list and booking period). If your cancellation is received within the last 7 days before the arrival date, the full amount will be charged according to Italian law. According to Italian law, the full amount will be charged. Cancellations will only be accepted in writing. These cancellation conditions are independent of whether the cancelled rooms are re-let in whole or in part. The same applies to early departures. There is no right of withdrawal within the meaning of the Consumer Protection Code. Services not used will not be refunded.

  • We recommend a travel insurance, because also in the case of a positive covid infection, the regular cancellation policy will apply. In case of a booking, we will send you the request for a deposit and the link for the insurance.

  • VAT refunds will not be accepted.

  • Our account details:
    BANK: Sparkasse Merano
    IBAN: IT 88 K 06045 58591 00000 0022000
    BIC CRB ZIT 2B 021

There is still much to discover!

+39 0473 279 300
Get your dream room


Hotel Chalet Mirabell.Fam. Reiterer - Falzebenstr. 112.39010 Avelengo near Merano (BZ).Alto Adige - Italy
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